Reference

How cw66 Handles Your Personal Information

Your account details, payment activity and device data are handled carefully — this page explains what we collect, why we collect it, and how you can request changes or deletion at any time.

Account data protectionbKash, Nagad, Rocket payment privacyCookie controls availableData deletion on requestBangladesh-region eligibility applies

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HOW WE PROTECT IT

Data Handling, Cookies and Account Security

Security and transparency sit at the centre of how we manage your data. Each area below covers a specific part of our data practice — from cookies to retention periods — so you know exactly what is happening with your information at every stage of your account life.

Cookie Controls We use session cookies to keep you logged in and analytics cookies to see which pages load slowly. You can adjust cookie preferences in your browser settings at any time without losing your account access.

Payment Data Handling Wallet details for bKash, Nagad and Rocket are stored only as transaction references — we do not retain your full mobile wallet PIN or account password at any point.

Account Security Practice Login attempts are monitored per session. Suspicious activity triggers an OTP check to your registered number before access is granted, adding a practical layer against unauthorised entry.

Data Retention and Deletion We keep your account data while your account is open. After closure, a retention period applies as required by applicable rules. Outside that window, deletion requests are processed by our support team.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about this policy — or want to see, update or remove the data we hold — our support team handles privacy requests directly. Reach out through any of the channels below and mention that your query is a data or privacy matter so it gets routed correctly.

Data We Collect and Why It Matters

cw66 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with cw66, we collect the information needed to run your account — your name, contact details, and the payment method you use to deposit or withdraw. If you transact via bKash, Nagad or Rocket, we record the transaction reference and amount

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so your wallet history stays accurate on both ends. We also log device data: browser type, IP address and session timestamps. This helps us detect unusual login patterns and keep your account secure. We do not sell your personal data to third parties. Data shared with
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payment processors — including mobile wallet providers — is limited to what those processors need to complete your transaction. We retain account data for as long as your account is active and for a period after closure as required by applicable rules. You may request a
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copy of the data we hold on you, or ask us to delete it, at any time by contacting our support team. Whether this policy applies in full to you depends on your local law and the regions where cw66 operates.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy at cw66

These are the questions we hear most often about how personal data works on cw66. If your question is not here, contact support directly and reference it as a privacy matter.

We collect your name, contact details, device information and payment references — including any bKash, Nagad or Rocket transactions linked to your account wallet.

Yes. Contact support via live chat or email, state that you want a data access request, and we will verify your identity before sending the summary to your registered contact.

We share data only with payment processors — such as mobile wallet providers — and only the details those processors need to complete your transaction. We do not sell your data.

Send a deletion request through live chat or email. After identity verification, we remove your data outside any mandatory retention window required under applicable rules.

We use session and analytics cookies. You can disable non-essential cookies through your browser settings; session cookies are needed for login to work correctly on your device.

How this policy applies depends on your local law and the eligible regions where cw66 operates. Check your local regulations to confirm whether access and data rights apply to you.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us InfoCw66 Glossary

How cw66 Handles Your Personal Information

Data Handling, Cookies and Account Security

Reach Us About Your Data

Common Questions About Your Privacy at cw66

01 What personal data does cw66 collect when I open an account?

02 Can I request a copy of the data cw66 holds about me?

03 Does cw66 share my data with third parties?

04 How do I ask cw66 to delete my personal information?

05 How does cw66 handle cookies and can I turn them off?

06 Does this privacy policy apply to me in Bangladesh?

Privacy Policy

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